Q: What is LCC doing to ensure the safety of their students and staff?

A: As we begin of offer increased in-person services, the safety and well-being of our students, clients and staff is our number one priority. Please review the following safety information and contact us if you have any questions.

The following safety measures have been put in place:

  • Limiting the number of staff and clients in the same office
  • Screening all client appointments
  • Preventing the use of shared office equipment
  • Increasing cleaning and sanitization
  • Practicing social distancing and providing clear markers and signage

When you visit our office, your cooperation is greatly appreciated.

  • Please wear a mask.
  • Please review and complete the health assessment questions.
  • Please use hand sanitizer and wash hands prior to entering office spaces.
  • Please do not bring food or drink to your appointment.
  • Please arrive for your appointment on time.
  • Please follow the posted signage. Follow the arrows.

Visitor Safety Guide

Student Safety Guide


Q: What is happening with classes?

A:On August 10th, LCC will welcome back students to our Vancouver campus for in-person General English classes. At this time, we are proud to offer both in-person and online options to our students while maintaining a safe learning environment for all.

More Information

Q: I am scheduled to start classes in the future. Can I still come to Canada to study?

A: On March 20, the IRCC announced new updates on the travel restrictions. International students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020 will be allowed to enter or return to Canada.

Please be aware that all individuals entering from abroad must isolate themselves for 14 days upon their arrival in Canada. We highly recommend that students review their own government’s guidelines before making any travel decisions.

Q: Will there be any processing delays in my visa applications (study or work permit) during COVID-19?

A: You can check the current processing times to find out how long it will take to process your application. If you will remain in Canada during this time, always plan ahead and be sure to submit your application before your status expires.

Co-op Questions

Q: I cannot come to Canada to start my Co-op program. Should I postpone the start of my program?

A: Your in-class courses have been moved to an online-only format because of COVID-19 so you may begin your classes while outside of Canada and complete up to 50% of your program if you cannot travel to Canada sooner. If you are an international student with a valid study permit or were approved for a study permit on or before March 18, 2020, you are exempt from the travel restrictions and you can still enter Canada. Co-op students who postpone their classes may have a short work term and that might not allow you to complete the program. 

Q: I’ve been laid off, but I want to stay in Canada until the pandemic is over.  Will I be in trouble with my co-op program?  

A: If you have any concerns about completing your co-op requirements, please contact Emily Weel at

Q: Can I apply for Employment Insurance if I am laid off?

A: Please review the Government of Canada’s guidelines below:

Individuals may be entitled to Employment Insurance (EI) regular benefits if they:

  • were employed in insurable employment.
  • lost their job through no fault of their own.
  • have been without work and without pay for at least seven consecutive days in the last 52 weeks.
  • have worked for the required number of insurable employment hours in the last 52 weeks or since the start of your last EI claim, whichever is shorter.
  • are ready, willing and capable of working each day.
  • are actively looking for work (you must keep a written record of employers you contact, including when you contacted them).

If you have been laid off, your employer will give you a record of employment (ROE). If you are eligible for EI, you will need this ROE for your EI application if you cannot find other work.

Employment Insurance Information

Q: What do I do financially if I’m sick and my employer doesn’t pay for sick time?

A: On March 18, the Canadian federal government announced a number of financial aid packages to support workers across Canada if they are unable to work due to COVID-19.

It is still unclear under what conditions international students on work visas qualify for Employment Insurance and other benefits. The Canadian Federation of Students is currently investigating. We will provide students with more updates as they are available.

However, if you are sick or quarantined, your employer will give you a record of employment (ROE) with Code D (illness or injury). Keep this paper. If you are able to apply for EI, you will need a ROE.

Q: What is the CERB (Canada Emergency Response Benefit)?

A: CERB provides a taxable benefit payable to eligible individuals, to be paid once per four-week period, up to a maximum of 16 weeks in the period between March 15, 2020, and October 3, 2020.

To be eligible, an individual must:

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 and have not voluntarily quit their job or are eligible for EI regular or sickness benefits;
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment or self-employment income.

The CERB is also available to individuals who, after March 15, are eligible for Employment Insurance (EI) regular or sickness benefits. 

Check CERB eligibility

Q: I am working in an essential services to fight COVID-19, can I work full-time?

A: To help battle the COVID-19 outbreak, starting immediately, the government will remove the restriction that allows international students to work a maximum of 20 hours per week while classes are in session, provided they are working in an essential service or function, such as health care, critical infrastructure, or the supply of food or other critical goods.

More information

Travel Questions

Q: If I recently returned to Canada after traveling, do I need to self-isolate?

A: Recommendations from the Government of Canada and the Provincial Public Health Officer advise people returning from travel outside of Canada to stay away from work/school for 14 days upon arriving in Canada.

Students, faculty, or staff returning from anywhere outside Canada (including the United States) must stay home or self-isolate in their residence/room alone for 14 days upon arriving in Canada. If you are concerned that you may have COVID-19, try the BC government COVID-19 self-assessment tool to help guide your decisions.

Q: What do I do if I am planning on traveling in the near future?

A: The Government of Canada and the Provincial Public Health Officer recommend against all non-essential travel outside of Canada, including the United States, at this time.


Q: Is there any emotional support services available for students during this time?

A: Here2Talk – 24/7 is a student Mental Health Counselling and Referral Service. 

All students currently registered in a B.C. post-secondary institution have access to free, confidential counselling and community referral service, conveniently available 24/7 via app, by phone (1-877-857-3397) and online at

Q: Where can I get more information?

A: We encourage students to look at credible and trustworthy sources.

A: Make sure your contact information is up to date. Ensure that the email you provided the school is correct as this will be one of the main ways we contact students.

Q: Where do I go if I have a question not covered in the FAQs?

A: Please contact us or call us at 604-684-2325