Dispute Resolution / Appeal Policy
When you complete a diploma program, you will receive a transcript with your marks for each course. If there are questions or concerns about any mark, you are encouraged to speak to the instructor of the course. If the situation is not resolved satisfactorily, you can speak to the Instructional Coordinator. Students have six months following the completion of the program to speak to the instructor and / or coordinator.
Informal Resolution Procedures
Any dispute should first be discussed with the people involved. If it is not resolved, students may bring their complaints to the Manager, who will attempt to resolve the issues within three (3) working days. If the problem is still not resolved, a more formal resolution process can be followed.
Formal Resolution Procedures
- If the complaint is between a student and a Manager, and/or cannot be resolved through informal discussions, the student may forward the issue, in writing, directly to the Director of the LCCS division. The student may be represented by an agent or lawyer if necessary. The Director will review all relevant information and make a written decision within five (5) working days.
- If the complaint is not resolved by the Director’s decision, the student may forward the issue in writing, with all pertinent documents, directly to the Chief Executive Officer of ISSofBC no later than two (2) working days after the Director’s decision. The CEO will review all materials and provide a written decision within three (3) working days. This decision will be considered final.
After following the steps above, if further action is necessary, LCC or the complainant may suggest third party resolution. Third party resolution will be entered into when both parties agree to this process.
- Languages Canada can act as an advocate for the students if there is a complaint related to a possible Code of Ethics violation by the school. See http://www.languagescanada.ca/en/contact
- If students in Private Training Act-approved programs have exhausted the entire resolution process but feel that further action is necessary, they may be able to file a claim to the Student Tuition Protection Fund within one year of completion, dismissal or withdrawal from the program. More information is available at: http://www.privatetraininginstitutions.gov.bc.ca/students/student-tuition-protection-fund